Refund & Returns Policy

Last updated: 25 August 2026

Thank you for shopping with us. We want you to be happy with your purchase and we will work with you to resolve any issues as fairly and efficiently as possible.

This Refund & Returns Policy applies to purchases made through our online store.

1. Australian Consumer Law

Our store complies with the Australian Consumer Law (ACL).

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply in addition to any voluntary return or refund policy offered by us.

2. Products That Arrive Damaged or Defective

If your product arrives damaged, defective, faulty or otherwise does not meet the consumer guarantees that apply under Australian law, please contact us as soon as reasonably possible.

Please provide:

• Your order number
• A description of the problem
• Photographs or video showing the issue where appropriate
• Photographs of the packaging if the product arrived damaged

We may ask for reasonable information to assess the issue.

Depending on the circumstances and your rights under the Australian Consumer Law, we may provide a repair, replacement, refund or another appropriate remedy.

If the issue is a major failure, you may be entitled to choose between a refund and replacement.

If the issue is a minor failure, we may first provide a repair or replacement where appropriate.

3. Wrong Item Received

If you receive an item that is different from what you ordered, please contact us as soon as possible.

We will review the order and, where appropriate, arrange a replacement or refund.

Please do not return the product before contacting us. We will provide return instructions where a return is required.

4. Change-of-Mind Returns

Australian Consumer Law does not generally require a business to provide a refund where a customer simply changes their mind, selects the wrong product, or no longer wants the product.

However, we may offer change-of-mind returns at our discretion.

Where a change-of-mind return is accepted, the following conditions may apply:

• The item must be unused and in its original condition.
• The item should be returned with its original packaging where reasonably possible.
• The customer is responsible for reasonable return shipping costs unless otherwise agreed.
• Original shipping charges may not be refundable where the return is solely due to change of mind.
• Certain products may not be eligible for change-of-mind returns where their nature makes a return inappropriate.

This voluntary change-of-mind policy does not affect your rights under the Australian Consumer Law.

5. Items That Cannot Be Returned for Change of Mind

Where legally permitted, change-of-mind returns may not be available for:

• Products that have been used or damaged after delivery
• Products that are personalised or made specifically for the customer
• Products that cannot reasonably be returned due to their nature
• Products that have been altered after delivery
• Other products clearly identified as non-returnable before purchase

These exclusions do not apply where you have a valid claim under the Australian Consumer Law.

6. Return Process

Please contact us before sending any product back.

Send your return request to:

Email: supersaversau@gmail.com

Please include your order number and a description of the reason for your return.

If a return is required, we will provide the appropriate return instructions.

Do not send returns directly to an AliExpress supplier unless we specifically instruct you to do so.

7. Refunds

Once a refund has been approved, we will process the refund to the original payment method where reasonably possible.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

We will not unreasonably delay a refund once we have determined that a refund is required.

8. Return Shipping Costs

Where a product is confirmed to have a problem covered by the Australian Consumer Law, we will handle reasonable return costs in accordance with your legal rights.

For voluntary change-of-mind returns, the customer may be responsible for return shipping costs unless we have stated otherwise.

9. Products Lost or Damaged During Return

Customers should use appropriate packaging and a suitable tracked delivery service when returning products where tracking is reasonably available.

If we have provided specific return instructions, please follow those instructions.

10. Contact Us

If you have a problem with your order, please contact us first so that we can work with you to resolve it.

Email: supersaversau@gmail.com

Business name: GKFinds

We aim to respond to customer enquiries within 1–5 BUSINESS DAYS.

11. Our Commitment

We want our customers to have a straightforward experience.

If something goes wrong with your order, please contact us rather than attempting to resolve the issue directly with the product supplier. We will assess your situation and work with you to provide an appropriate solution.